Our Shipping Policy
Currently, we only provide shipping throughout Malaysia.
Kindly ensure your shipping address is accurate, as we don’t allow amendments after your order number is generated.
Please contact 05-253 9500 or firstname.lastname@example.org for further information and please provide your order details .
We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during working days and hours. We hope our beloved customers might note that Legend of Tea does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we're on your side and will help in any way we can. Office Hours are from Monday to Friday, excluding Public Holidays.
During Promotion Periods
During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.
For more details or inquiries on shipping issues, Please contact us at: 05-253 9500 or email@example.com
In the case that you are not satisfied with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc), kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.
• Product return request must be made within 7 working days from date received.
• Damaged items must be returned together with their original box and receipt.
Our team will proceed to check and verify your claim and carry out remedial action. We reserve our rights not to entertain any claims which are brought to our attention after the expiry of 30 days from the date of receiving your parcel.
Refunds from returns will only begin processing once we have received the physical return parcel and a quality check is completed to either approve or reject the return requested. Once the processing is completed, customer service team will inform customer for the refund procedure.
All returned item shall be sent in their original condition and packaging. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 30 days return policy, we reserve the right not to refund you.
How can I return my purchase?
Kindly email your inquiry to firstname.lastname@example.org with the subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed. To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
I need more information about this. Who do I contact?
You can contact our customer service at 05-253 9500 or email your inquiry to email@example.com. Our customer service will contact you during working days and hours.
At Legend of Tea, we take your privacy seriously! Please read this Statement of Privacy to be more aware about our policy on collecting, using and disclosing personal information. Legend of Tea occasionally update this Statement of Privacy to reflect company and user’s feedback. We encourage you to review this Statement periodically to be informed of how we are protecting your personal information.
Legend of Tea treats personal information, such as your name, email address or telephone number as confidential. We promise your personal information will not be disclosed to any third parties. We will not use or sell your personal information to third party unless:
• Users agreed to share with third party;
• Users make known to public of their personal information voluntarily and willingly in order to enjoy products or services;
Instructions For Use
Legend of Tea is committed to protecting the security of your personal information. We use password set up by users to help protect your personal information from unauthorized access, use, or disclosure. Users are fully responsible for protecting their password. If users are using public computer, please logout before leaving to prevent disclosure of personal information.